Practice Policies

Confidentiality & Medical Records - Privacy Notice

Locked blue folderThe practice complies with the General Data Protection Regulation (GDPR) and the Data Protection Act (DPA) 2018.  We understand how important it is to keep your personal information safe and secure and we take this very seriously.  We have taken steps to make sure your personal information is looked after in the best possible way and we review this regularly.

Please read our Privacy Notice carefully, as it contains important information about how we use the personal and healthcare information we collect on your behalf.



GDPR Regulations and your data updates during the COVID-19 outbreak

For more information see our Privacy Notice and Covid Supplementary Privacy Notice.  If you are between 13-16 you can find information here


What is Population Health Management

 

Freedom of Information

Information about the General Practitioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the Practice Manager.  Guide to freedom of information | ICO

 

Rights of Access

In accordance with the Data Protection Act 2018, GDPR General Data Protection Regulation 2016 and the Access to Medical Records Act, patients can request to see copies of their
medical records. Requests can be made to any part of the practice but should be directed via the reception team. You can request copies, verbally, via email or over the phone. There is no
charge to you to request copies of your records. However, there are some instances where we can, please see the ICO page for further information. Your right of access/ICO

 

Named GP

All patients who are registered with the surgery need to have a named GP on their medical records.  It is for administration purposes only and patients are still free to see the doctor of their choice.  You have all been allocated a named GP. If you wish to know your allocated GP, please speak to a Receptionist.

 

Comments and Complaints

Stockwood Medical Centre try our best to practice holistic, family centered medicine while following the latest guidance on good medical practice and keeping up-to-date with ongoing changes in the NHS.  Sometimes, however, problems arise, and we like to respond swiftly to put these right. If you are not happy with any aspect of your care, we encourage you in the first instance to mention it to the doctor or member of staff concerned so they can correct the problem. If, however, you are still unhappy then we have a formal complaints procedure, a copy of which is available at reception or can be downloaded. Our Practice Manager will follow up any complaint and is always happy to receive suggestions for improvement to our service.

If you have received great service from any member of our staff, we would also like to know about this. Feel free to call, email, write to us or mention it on your visit to the practice and we will make sure that your praise gets passed on.

You can also complain to the ICO (Information Commissioners Office) if you are not happy with how we have handled your data, please see their contact details here Make a complaint 
ICO

Click here to download our Complaints Form 

Click here to download our Compliments Form

 

Should you have concerns about a complaint that you do not feel has been resolved by us satisfactorily, or you'd rather not raise the issue directly with the practice, you can direct your concerns to:

NHS England Customer Contact Centre

Tel: 0300 311 22 33

Email: england.contactus@nhs.net

Post: NHS England, PO Box 16728, Redditch B97 9PT

If you remain unhappy after everything has been done to try to resolve your concern or complaint you also have the right to approach the Ombudsman.

Tel: 0345 015 4033

Email: phso.enquiries@ombudsman.org.uk

Write: Millbank Tower, Millbank, London SW1P 4QP

To make complaints or raise concerns about NHS Services in Bristol, there are also other organisations you can contact. For further details, Click here.

 

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.



Comments/Suggestions

We welcome your comments and suggestions both positive and negative and if you would like a response from us then please leave us your contact details. You can email us at bnssg.stockwood.medicalcentre@nhs.net or complete a suggestions slip and post into our suggestions box in the reception area.



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