At Stockwood Medical Centre we try our best to practice holistic, family centered medicine while following the latest guidance on good medical practice and keeping up-to-date with ongoing changes in the NHS. Sometimes, however, problems arise, and we like to respond swiftly to put these right.
If you are not happy with any aspect of your care, we encourage you in the first instance to mention it to the doctor or member of staff concerned so they can correct the problem. If, however, you are still unhappy then we have a formal complaints procedure, a copy of which is available at reception or can be downloaded. Our Practice Manager will follow up any complaint and is always happy to receive suggestions for improvement to our service.
If you have received great service from any member of our staff, we would also like to know about this. Feel free to call, email, write to us or mention it on your visit to the practice and we will make sure that your praise gets passed on.
You can also complain to the ICO (Information Commissioners Office) if you are not happy with how we have handled your data, please see their contact details here Make a complaint ICO.
Download our Complaints Form.
Download our Compliments Form.
Should you have concerns about a complaint that you do not feel has been resolved by us satisfactorily, or you’d rather not raise the issue directly with the practice, you can direct your concerns to:
NHS England Customer Contact Centre
Tel: 0300 311 22 33
Email: england.contactus@nhs.net
Post: NHS England, PO Box 16728, Redditch, B97 9PT
If you remain unhappy after everything has been done to try to resolve your concern or complaint you also have the right to approach the Ombudsman.
Tel: 0345 015 4033
Email: phso.enquiries@ombudsman.org.uk
Write: Millbank Tower, Millbank, London, SW1P 4QP
To make complaints or raise concerns about NHS Services in Bristol, there are also other organisations you can contact. For further details, please view our information leaflet.
Comments/Suggestions
We welcome your comments and suggestions both positive and negative and if you would like a response from us then please leave us your contact details. You can email us at bnssg.stockwood.medicalcentre@nhs.net or complete a suggestions slip and post into our suggestions box in the reception area.