Patient Transport Services

If you cannot use regular transport for medical reasons, patient transport services are available to eligible patients.

The patient transport service (PTS) provides planned, non-emergency transport for eligible Bristol, North Somerset and South Gloucestershire patients to and from NHS hospitals and clinics, including outpatient departments, inter-hospital transfers, renal dialysis, oncology centres and your home.

It is only available for eligible patients for medical reasons. It is not available for trips to primary care services such as GP practices and is not part of the emergency ambulance service.

Patient transport vehicles are staffed by Ambulance Care Assistants (ACAs) who ensure your medical needs are met throughout the journey and during transfer.

You are eligible for the patient transport service if:
– your medical condition means you cannot use other transport without damaging your health.
– your mobility means you are unable to access healthcare by any other means.
– you need the skills or support of trained staff and / or medical equipment during your journey.

We are unable to provide patient transport to individuals for social or economic reasons.
Your GP or healthcare professional will advise you to call the patient booking and enquiry line on 0300 777 6688.

An advisor will take you through the criteria to establish whether you are eligible, and if so, will make your booking.

Book patient transport

You, or a nominated person (carer) on your behalf, should call 0300 777 6688. You will need your NHS number when calling. If you don’t know it, you can ask for it from your GP surgery or healthcare professional.

Hospital staff will make bookings for patients requiring transport home from a stay in hospital.

If you need to cancel or have a query about your transport booking, please call the patient booking line on 0300 777 6688.

See the NHS BNSSG PTS Hub website for information.

Other transportation support services

There are a number of other options available to support your journey to and from hospital including the Healthcare Travel Cost Scheme.

Community transport services

Local councils also provide community transport services which can support journeys to hospital or your GP. Information about community transport services available can be found using the link below: